FREQUENTLY ASKED QUESTIONS
HOW SHOULD WE SEND OUR ARTWORK?
You can send it via email straight to us at skeletonclubprinting@gmail.com. Please send all art ready to print, at the size you want it, and with all color/placement specs listed. If your design needs work, you may be charged an art fee. Don’t worry, we will let you know beforehand, so you can authorize any additional changes.
HOW SHOULD WE PREPARE OUR ART FILES?
We prefer Adobe Photoshop and Illustrator files. Please convert all text to paths/outlines or curves to eliminate the need for the fonts.
If you are sending an Illustrator file, please send an AI or EPS.
If you send a Photoshop file and it is mutli-color, please include all the layers that you want to be printed. If you have hidden layers, you can keep those hidden for yourself. In Photoshop we like PSD and TIFF files.
We will try our best to make whatever you send work. Make sure your digital files are at least 300 DPI. Low resolution web graphics at 72 dpi are not usually workable and may incur additional art charges for us to recreate them. Please send all art ready to print, at the size you want it and with all color/placement specs listed.
**Please send your artwork at the exact size you want it printed on the shirt!!! If you can't send it to size, please let us know what size you want it, and we will get it to the size you are looking for. We also offer custom design services. Let us know if you need some artwork created for you.
HOW SHOULD I SIZE MY ARTWORK?
You can print your design on paper and hold it up to a shirt. Or find a shirt you have in your collection that you love and try to make your design a similar size to that using a ruler or tape measure.
CAN I MIX AND MATCH SHIRT COLORS?
You can mix and match whatever shirt colors you want at no additional charge as long as the same ink colors can be printed on all the shirts you order. If you want some shirts to have different color inks than others, you will have to pay for an ink color change.
CAN I MIX AND MATCH SHIRT SIZES?
Yes, you can get however many of each size you need. If you ordered 50 shirts, you can get 10 Small, 5 Medium, 20 Large, 15 XL. Keep in mind that larger sizes like XXL and up do cost more. Youth sizes are available at no additional cost.
CAN I GET 100 SHIRTS WITH 2 SEPARATE DESIGNS?
We can do whatever quantities you are looking for any amount of designs. We price per design, so each image is treated as a unique order. If you are getting 50 shirts of one design and 50 shirts of another design they would be priced separately at the 50 quantity pricing.
WHAT KIND OF SHIRTS DO YOU USE?
What kind of shirt do you want? We can get pretty much any brand of shirt you’re looking for. We usually print on high quality 100% cotton. We can also heat press on jackets and other products. Let us know what you’re looking for and we will do all we can to make sure you get exactly what you’re looking for. All of the shirts we use are name brand and exceptional quality.
Here is a sample listing:
Comfort Colors, Gildan, Shaka Wear, Tultex, Bella Canvas, and much more. Let us know what you’re looking for!
DO PRICES INCLUDE SHIPPING?
We'll give you a shipping estimate when we give you a quote. Keep in mind that shipping usually ends up being cheaper than local sales tax.
CAN YOU SEND ME MY SHIRTS WHILE WE’RE ON THE ROAD (ON TOUR) OR TO AN EVENT?
Of course! We’re a band and we totally get it. We'll work with you to get you shirts wherever you may be. We can ship to your hotel, your venue, a UPS/Fed Ex facility, your distant uncle’s house, basically anywhere. We’ll figure it out.
DO YOU HAVE A MINIMUM ORDER?
We don't like to print fewer than 24 shirts per design. Remember, the more shirts you order, the cheaper they are per shirt. Orders under 24 may be subject to additional fees. We will do sample runs of 1-12 shirts, but be prepared to pay sampling set-up charges.
WHAT IS YOUR AVERAGE TURNAROUND TIME?
Our goal is to have your order done in 10-14 days, depending on what you need. Just let us know your schedule, and we'll see what we can do. We will do our best to meet your deadlines.
CAN YOU DO RUSH ORDERS?
Usually we can accept rush orders, but there may be an additional charge. We will do what we can based on how many orders may be in front of yours. Let’s work together.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All major credit cards (Visa, Mastercard, Discover and American Express) and payments online via Square. All payments are due up front and in full before a job can start, unless other terms have been arranged.
WHAT ARE MY CHOICES FOR INK COLORS?
We can do pretty much anything. Send us a Pantone number and we can get as close as possible since all ink is mixed by hand. You can also send us a magazine clipping or paint chip, and we'll mix it to match. We even have neon colors, metallics, and even glow-in-the-dark. Every ink color is custom mixed to assure the most accurate recreation of your art. Because of the variation in computer monitors, we cannot guarantee color matching from digital files without Pantone number, but we will try our best.
WHAT IF I WANT A CERTAIN LOOK OR FEEL TO MY DESIGN?
Here's a basic run down of a few options to consider. If you don't see something listed or need additional information don't hesitate to contact us.
*Standard Plastisol ink: This is the most common and versatile ink in our arsenal. We can achieve super opaque prints on dark shirts and softer prints on light shirts. All quotes will be assuming you’re using this ink unless specified otherwise.
*Soft Feel on Dark Shirts (Discharge): Works well on dark colors and makes your image feel like the shirt, almost as if the inks didn't exist on the shirt. Stays bright with a process that bleaches out the pigment of the shirt and replaces it with the ink. You'll only get this feeling after washing the shirts for the first time. This process won't work on all shirt brands and colors.
CAN I GET SOMETHING PRINTED ON THE SLEEVE OR POCKET?
Yes, of course! If you can think of it, we will try our best to do it! There are some limitations to the printing process however, so just check with us and we'll let you know if it's within our capabilities.
I’D LIKE TO PLACE A RE-ORDER. DID YOU SAVE MY ART SO I CAN RE-ORDER MORE?
Every single design is filed away for the future since we know you’ll love your shirts, so if you re-order we still have your artwork! Let us know if you want to change your shirt style or ink color. If you have a feeling your order will need to be reprinted soon after the initial order, please let us know and we'll save the screens to ensure faster reprint turnaround.
WHERE ARE YOU GUYS LOCATED?
We are located in beautiful Troy, Ohio. We are 30 minutes north of Dayton, 1.5 hours from Cincinnati, and an hour from Columbus. Our heart is in Ohio.
I’M READY TO ORDER! WHAT DO I DO NEXT?